Customer Relationship Management
CRM system is a business tool that allows you to manage all your customers, partners and prospects information all in one place.
The end goal of the program is customer satisfaction , by keeping track of all of the customer needs you will be able to make more revenue and make them happy.
but not only current customers but leads(potential) as well, the full communication that the employees had with them from email ,telephone and others.
Check the out our solution, here is few sample of the lessons